Rentals & Refund Policy

Rentals & Refund Policy – Tandem Sound Pros

Effective Date: [Nov 21, 2025]

These Terms & Conditions govern all rentals and services provided by Tandem Sound Pros (“we,” “our,” or “us”). By renting equipment or booking services with us, you agree to the following:

Booking & Payment

• A 33% down payment is required at the time of booking to secure your date.

• The remaining balance is due no later than 14 days before the event.

• Our minimum rental period is one calendar day. Multi-day rentals can be arranged by request.

Cancellations & Refunds

• Down payments are refundable if cancellation occurs more than 30 days before the event.

• If cancellation occurs within 30 days of the event, the down payment is non-refundable, as we reserve equipment and block off the date specifically for you.

• Refunds will only be issued in the unlikely event that our equipment malfunctions due to no fault of the client.

• Refunds will not be issued for weather, acts of nature, or cancellations beyond our control.

Rescheduling

• Events may be rescheduled at no additional cost if notice is given 30 or more days in advance, subject to our availability on the new date.

• If a reschedule is requested within 30 days of the event, it will be treated as a cancellation and a new booking (with a new down payment) will be required.

Event Day Expectations & Labor

• Our team will arrive approximately 1-2 hours before the event (unless more time is needed) for setup.

• Please ensure the event space is accessible, with available parking/loading and adequate power.

• If staff are scheduled for extended events, the client is responsible for providing reasonable meal and break times (a 30-minute meal break for events exceeding 5 hours, or a 1-hour dinner break for events exceeding 10 hours).

• Additional setup time, equipment needs, or troubleshooting beyond the agreed package may result in additional charges.

Liability & Equipment Responsibility

• Tandem Sound Pros staff will handle all delivery, setup, and teardown unless otherwise agreed.

• Clients and guests should not tamper with the equipment. The client is financially responsible for any damage, loss, or theft of equipment resulting from misuse or negligence during the event.

• Any costs related to repair, replacement, or lost rental time due to damaged equipment may be billed to the client.

Parking & Venue Costs

• Clients are responsible for covering any parking fees, permits, or venue-imposed costs (such as rigging, power fees, or security requirements) that apply to Tandem Sound Pros staff and equipment.

Insurance

• At this time, Tandem Sound Pros does not carry event liability insurance. Clients and venues are encouraged to confirm their own insurance coverage if required by the event space.

Photo & Video

• Tandem Sound Pros may capture photo or video content during events, including images of the overall event environment, equipment setups, performances, and attendees. This content may be used for marketing and promotional purposes, including on our website, social media, advertisements, and portfolio materials. We will not sell or license this content to third parties outside of typical promotional use.
• If you prefer that identifiable images of your guests, attendees, or event not be used, you may opt out by notifying us in writing prior to the event. We will always respect venue restrictions and any rules regarding photography or videography.

Updates to Terms
• Tandem Sound Pros may update or modify this Rental & Refund Policy at any time. Updated terms will be posted on our website with a revised effective date. Any changes will apply to future rentals, bookings, and inquiries made after the updated effective date. Bookings made prior to an update will remain governed by the Rental & Refund Policy in effect at the time of booking.

Communication

• We encourage open communication leading up to your event. Please share any special requests, venue requirements, or changes as early as possible so we can prepare accordingly.

Contact

For questions about this Rental & Refund Policy, please contact us at:

tandemsoundpros@gmail.com

(801) 770-9020